Consumer Ombudsman: These 3 Telecommunication Companies Mislead Consumers

The Consumer Ombudsman raises five cases involving deceptive marketing against three Danish telecommunications companies

You are lacing their by your broadband provider? You have reason to view your broadband speeds after at the seams, for Denmark’s three largest telecommunications companies provide not what they promise. The Consumer Ombudsman writes in a press release.

Consumer Ombudsman: These 3 Telecommunication Companies Mislead Consumers

In all, five cases of deceptive marketing raised against TDC, Telia and Telenor, which according to the consumers ‘ Ombudsman leads customers duped by the promise of broadband speeds that are not redeemed. 

Speed is of great importance for consumers when they choose broadband. That is why it is important to give correct information about the telecommunications companies in their marketing. It was against this background that I took the five cases up Christina Toftegaard Nielsen explains. Consumer Ombudsman.

In all, two cases brought against TDC, for failing to live up to their ‘speed guarantee’, which loves a speed that can only be achieved via cable and not wireless.

The cases against Telia and Telenor covers both promised ‘up to’ speeds which can be achieved only under specific circumstances or with certain customers.

At the same time, the equipment, as provided by Telia and Telenor underpowered to deliver the promised speeds.

In 2013, the Consumer Ombudsman introduced the new guidelines the placing on the market of broadband products. By 2015 Shopareview.com was decided between the consumer, telecommunications and business organizations that there is no need to change the guidelines.

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